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• About Sportsart
• My Account
• Customer Service
• Online Ordering
• Product Information
• Shipping and Delivery
• Technical Help
What is SportsArt's commitment to the fitness industry?
SportsArt Industrial is an industry leader in the design and manufacture of high quality cardiovascular fitness products. SportsArt exhibits a strong commitment to innovation, the result of which is multiple patents and unique product features.
How long has SportsArt been in business?
Founded in 1977, SportsArt began building fitness products on an OEM basis in 1981. Throughout the '80s and early '90s, SportsArt was firmly established as a high quality OEM vendor, producing products for leading companies such as Precor, Schwinn, Universal and Tunturi among others.
Where is the SportsArt Fitness factory?
SportsArt Industrial Company, Ltd., is one of the leaders of the worldwide fitness industry. Their 500,000 square foot factory is located in the Tainan Technology Park, Tainan, Taiwan. SportsArt manufactures all their own products and the facility is fully automated with pick and place robots, and a 7 story automated warehouse. For employees amenities available include a full health club and one of Asia's finest koi ponds.
Where can I find reviews of SportsArt Fitness equipment?
There are a few different places you can find reviews of SportsArt Fitness equipment. Consumer Guide's website has reviewed SportsArt products and placed them in Best Buy and Recommended Buy categories for two years in a row. Please see our Market Applications and Testimonials sections for more information on product awards and reviews.
What is 
™ Technology?
SportsArt Fitness is the only manufacturer to use the
patented ™ system on each and every treadmill motor. Our treadmill
motors are built piece by piece in our factory, not outsourced like
other manufacturers, so we can monitor the highest standards of design
and performance. ™ is a cooling system that runs continually to
keep the motor in cool, clean working condition. The ™ system
extends the motor life and reduces maintenance.
What is TÜV ISO certification?
The TÜV ISO Certification is recognized as a quality benchmark in North America, Europe, UK, and Asia. This certification establishes a platform for business excellence and growth. TÜV has been Europe's foremost quality standard bearer with world wide recognition.
What is 
?
is a combination of SportsArt Fitness'
patented design techniques that together create the most comfortable
and versatile fitness equipment available. means that the
equipment will fit users of any shape or size and provide the highest
standards of comfort for the user. Examples of SportsArt's
are the patented adjustable stride length on our elliptical trainers,
the comfortable mesh seat back on our recumbent cycles and the infinitely
adjustable seat positions on our cycles. All of these features combine
to make SportsArt Fitness equipment the most customizable and comfortable
equipment in the fitness industry.
What are the benefits of setting up an account?
All your information will be kept on file and kept confidential. You will not have to enter your billing/shipping information on future orders unless you want to update this information, and will have access to your Order History.
Am I able to change my account information once it's set up?
Yes, once you login, click on My Account, and you will be able to change/update your billing and shipping information, along with your login and contact information.
What do I do if I forgot my login information?
Go to the login/logout screen and enter your email address. We will email you your password within minutes.
How can I check my Order History?
Once you have logged in, click on My Account and your Order History will appear along with your billing and shipping addresses.
Do I have to set up an account?
No, you may purchase products without setting up an account.
How do I register my product?
To register your product, simply click on the Warranty Registration link under Support at the side of any SportsArt Fitness Residential equipment page.
Why should I register my equipment?
When you register your product with SportsArt Fitness we automatically register and confirm your warranty on that product. Registering with SportsArt also gives us the opportunity to inform you about occasional special offers that will be available in the future.
Is the equipment difficult to assemble?
Each piece of SportsArt Fitness equipment comes complete with user manual and tool kit that includes every thing you need to properly assemble your equipment. Please be advised that unassembled pieces may be very heavy and it may take more than one person to properly assemble SportsArt Fitness equipment.
If I have a problem with my product, how do I obtain Warranty Service or Technical Help?
Call SportsArt Customer Service at 866-709-1750 and a Customer Service Support Rep will be glad to assist or troubleshoot the problem with you. Otherwise, they will dispatch a local authorized service technician in your area.
What information would I need to supply the SportsArt Fitness Customer Service Rep?
The Model and Serial Numbers, along with an overview of the problem (including Error Codes, symptoms, explanations of current problem, etc). You may be asked to provide a contact person, email address, and phone number to the Customer Service Rep.
Where can I find the Model and Serial Numbers on my SportsArt product?
Treadmills: The Model Number is on the
display panel. The Serial Number is located on the front frame next
to the on/off switches and fuses.
Elliptical: The Model Number is on the display panel.
The Serial Number is on the right lower bottom frame of the machine
where the slide rail slides in/out.
Cycles: The Model Number is on the display panel. The
Serial Number is underneath the seat frame.
What Routine Maintenance will I need to perform on my SportsArt Product?
Treadmills: Check all fasteners, connections,
and vacuum under the treadmill monthly. Wipe down the console, handlebars,
and vacuum inside the hood every 6 months (disconnect/unplug the power
before vacuuming).
Ellipticals and Cycles: Wipe down the console, handlebars,
and vacuum inside the covers yearly (disconnect/unplug the power before
vacuuming).
Can I purchase SportsArt Fitness products online?
You can shop online for SportsArt Fitness products at our eStore.
Will my order go through if I don't fill out one the "required" fields?
If you fail to enter a required field, you will not be able to enter through to the next screen. You will be prompted to complete the required field and then you will be able to enter through and continue placing your order.
Is it possible to change my order once I have added it to cart?
Yes, before completing your transaction, you are able
to remove your item from the shopping cart.
NOTE: Once your transaction has been completed you will not be able
to change your order.
When my order goes through, will I receive an order confirmation?
Yes, you will receive an email order confirmation within minutes. Please save this email for your records and for any further correspondence.
What methods of payment does SportsArt Fitness accept?
We currently accept Visa, MasterCard and American Express.
How can I pay for Shipping on my purchase?
Shipping will be charged along with your product on your credit card.
Is financing available?
Currently we do not offer financing; we only accept Visa, MasterCard and American Express.
How do I cancel an order?
Once you have placed your order you will not be able to cancel it. You may contact SportsArt Fitness Ecommerce and we will try to stop the order before it is shipped, but there is no guarantee that we can stop your order from shipping.
What is proprietary Shock Dissipation System (SDS™) and why do I need it?
SDS™ is SportsArt's proprietary Shock Dissipation System. This system is used on all of our treadmills to lessen the impact on joints and muscles during use. The SDS™ system is designed to provide a safer and more comfortable surface for you to train on with less possibility of injury.
What are the benefits and why are SportsArt's Ellipticals considered the best in the industry?
SportsArt offers a patented adjustable stride feature that has the ability to accommodate different stride lengths for different users just by pressing a button. The ability to match the body's natural stride length as your pace changes is only available on a SportsArt Elliptical Trainer.
I have been working out on treadmills for years, my knees are starting to hurt, any suggestions?
You should always consult with a physician before embarking on any exercise program. Likewise, you should especially consult a physician if you are experiencing pain or discomfort while exercising. Any answers or information contained in the FAQ section specifically, or the SportsArt website in general, are not meant as medical advice. That being said, if you receive a doctors OK to exercise, you may want to consider elliptical trainers as a valid replacement to treadmill training. Ellipticals deliver a total body workout while reducing stress to knee joints, hips, and back. While all elliptical trainers are designed to reduce impact, those from SportsArt incorporate a “Shock Dissipation System that further reduces compression generated from forward or downward momentum. Try an elliptical; you will receive a full body workout with reduced stress to your knee joints, hips and back. While all ellipticals are designed to reduce impact, the SportsArt Elliptical has incorporated a Shock Dissipation System that is designed to eliminate virtually all compression generated from forward or downward momentum.
How does the telemetry heart rate work?
Telemetry is offered on several SportsArt models. The user programs their age into one of the 4 user ID's, the machine then automatically calculates the desired target heart rate for both weight loss and cardiovascular fitness. The user then chooses which fitness goal they want to achieve, the product then automatically makes adjustments to the resistance to keep the user at their desired heart rate.
Is there a discount for ordering more than one product?
At this time we are not offering discounts for multiple purchases.
What is Contact Heart Rate (CHR)?
Contact Heart Rate is a feature that allows the user to enjoy the ability to monitor and control their heart rate regardless if they have a telemetry strap.
Will I be able to fit a SportsArt Elliptical in my home?
Yes, our home ellipticals are only 22" wide making the SportsArt footprint much more compact than the standard competitor models which run 30-32" wide (up to a full 10" wider).
Where can I try the equipment before I purchase?
We have a searchable database of dealers in your area so you can visit your nearest dealer and try SportsArt Fitness equipment before purchasing.
How will my product be delivered?
Your product will be delivered curbside by truck.
Will my product be delivered into my home, and set up?
As truck delivery drivers are not permitted to enter your residence, you are responsible for bringing your product from curbside into your home and assembling the product yourself (plan on at least two people to carry the product inside).
Will my product be assembled for me by the delivery company?
No, you are responsible for assembling your product (instructions are included). If you have any questions during this process, contact SportsArt Customer Service at 866.709.1750.
What is "White Glove" Delivery Service?
Instead of the standard (curbside) delivery as outlined on the delivery information page (step 3 of the ordering process), "white glove" delivery service is a professional team of delivery and set-up staff that will deliver your product, bring it into your home and assemble it in the room of your choice. They will also remove all the packaging materials and you will be ready to enjoy your SportsArt purchase.
How will I know if "white glove" delivery service is available in my area?
Once you place your order, a SportsArt representative will contact you if "white glove" delivery is available in your area to see if you would like this service and at that time, they will inform you of the additional charge (depending on your area).
Can I choose a specific time and date for delivery?
Once your order has been shipped, SportsArt will notify you at the phone number provided of the ship date, carrier, and tracking information. We have requested that the carrier contact you to set a delivery time range.
What are your Delivery Charges?
Delivery in the 48 Contiguous United States is as follows:
| Product | Delivery Charge | Description |
| Bronze Shipping | $100.00 | Deliver to first dry area or garage. We recommend this type of delivery if you have family or friends that can assist you. |
| Silver Shipping | $352.00 |
Deliver inside your home to the room of your choice and includes two flights of stairs. |
| Platinum Shipping | $396.00 | Deliver inside your home to the room of your choice, includes two flights of stairs, unpacking, debris removal,and 30 minute assembly. |
Do you charge Sales Tax?
Yes, sales tax is charged on total merchandise and delivery charges for Washington, California and Arizona orders only.
What are the browser requirements needed for my pc in order to complete an order?
Our website was designed for use with Internet Explorer 6.0 and above.
I keep receiving an error message when trying to complete my order, what do I do?
Note as much detail as you can and send the error to: SportsArt Fitness Ecommerce
I didn't receive an order confirmation, did my order go through or do I need to start the process again?
Your order confirmation should arrive within minutes of placing your order however failure to receive a confirmation does not necessarily mean we did not receive your order. There are many reasons an email could take time to arrive including network traffic or congestion.
To view your order status login and click the ”My Account” button. All of your orders and their current status can be viewed. You can view an order confirmation by clicking the “"View Order" link.
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